FAQ

How can I fund my account?

AlphaLive accepts bank wire, major credit/debit cards, and popular eWallets as payment options. More account funding options are being added periodically. Please confirm with customer support if you do not see your preferred payment method.

What currencies can I hold in my account?

The base currency of your AlphaLive trading account is USD. However, you can fund your account using EUR, GBP and USD currency. Please contact our support if you need any further clarification as regards your account currencies.

How quickly are my deposits reflected in my account?

AlphaLive processes deposits instantly when you use credit/debit cards. Wire transfer and external eWallets may take a few days to reflect in your trading account. Please confirm with customer support if you have any queries.

How do I request a withdrawal?

Only verified account holders are able to withdraw money. To verify your account, please provide the documents required for the verification of the account. For more information regarding account verification, please contact customer support. If your account is already verified, please go to the transaction page in your account and submit the amount you would like to withdraw.

How long is the withdrawal process?

AlphaLive takes up to 7 business days to process your withdrawal. Considering all verification processes have been complied. Processing time may vary between Credit card issuers Wire transfers may require additional paperwork and will take additional processing time.